VENICE IS YOURS TOO

​​GENERAL TERMS OF USE 

​Information subject to VENEZIA 1937, owner of the website shop.venezia1937.it - venezia1937.com - venezia1937.it - venezia1937.vip - venezia1937.events ​(henceforth "Website"), is a company that specializes in managing bookings and selling activities, tours, guided tours, and other tourist products in various locations around the world to users who wish to book the services offered.

VENEZIA 1937 makes the shop.venezia1937.it platform available to users, through which a physical or legal person (hereinafter "User") can book tourist activities, tours, guided tours, and transfers.
 
These are the data of Venezia 1937:

Holder:
Venezia 1937 s.r.l
VAT - CF: IT04294270279
Legal address:
San Marco 5278
30124 Venice (VE) IT
Email: info@venezia1937.it

1.- ACCEPTANCE OF THE GENERAL TERMS OF USE AND ACCESS TO THE WEBSITE

By accessing, viewing or using materials, content or services available on the Website, the User demonstrates an understanding and acceptance of these General Terms of Use, which define the rights and obligations of VENEZIA 1937 and the User for booking the services of tourist activities, tours, guided tours, and transfers.

These are the only General Terms of Use applicable to the use of the Website (without prejudice to the specific conditions that may apply to certain and specific services of the Website) and in the negotiation of services and replace any other condition, unless otherwise agreed in writing, previously agreed between VENEZIA 1937 and the User.

For access to the Website, the User's registration will not be required, but to enter into the services offered by VENEZIA 1937, an Account must be created and these conditions must be accepted before proceeding to pay for the chosen service.

2.- OBJECT OF THE WEBSITEVENEZIA 1937 created the following Website to offer Users a booking service for activities, tours, and guided tours in different countries of the world.

Through the Website, VENEZIA 1937 also offers a pick-up and transfer service, which allows the User to have a private vehicle for moving from one place to another in the destination city where VENEZIA 1937 offers the service.VENEZIA 1937 informs that the activities, tours, guided tours, and transfers are services provided by third-party legal entities, who collaborate with VENEZIA 1937 (hereinafter the Suppliers). 

THROUGH THE WEBSITE, VENEZIA 1937 ONLY OFFERS A BOOKING SERVICE FOR ACTIVITIES, TOURS, GUIDED TOURS, AND TRANSFERS IN DIFFERENT LOCATIONS AROUND THE WORLD, WHICH ARE DIRECTLY EXECUTED BY THE SUPPLIERS.

On the Website, VENEZIA 1937 offers its users free travel guides for different destinations, including photographs, information on transportation and the most important tourist spots, an interactive map, and advice about the location. 

Access and use of these free travel guides can only be done online and their commercialization is prohibited; the User accepts this prerogative and is responsible for their improper and unauthorized use.

In general, the agreement for services offered by VENEZIA 1937 will be established between the User and VENEZIA 1937, although for certain Providers and services, VENEZIA 1937 offers its Website only as an online platform through which Providers offer their Services so that users can book them. The mode of the booked service will be indicated in the voucher for the activity.

In this last case, when the User performs the booking, they establish a contract relationship with the Provider of the activity or transfer booked. 

VENEZIA 1937 acts as an intermediary between the User and Provider, communicating the booking information to the Provider and sending the User a confirmation email for the booking on behalf of the Provider.

The information provided by VENEZIA 1937 about the services offered on the Website is based on data communicated by the Providers.To make a booking on the Website, the User must provide their personal information (name, surname, email, landline and mobile phone) or the data of the person in whose name the activity or transfer booking is made so that VENEZIA 1937 can manage the booking requested by the User.

Users can create their own Account by completing a registration form provided on the Website. 

Through the account, the User can create a profile that will allow them to have a private area through which they can manage all bookings made on the Website.

Under these General Terms of Use, Users declare that they have provided true, correct, updated and complete information about their identity or that of the person in whose name they make the activity or transfer booking. 

Users will be solely responsible for the accuracy of the information provided to VENEZIA 1937 and for any consequences that may result from errors in the information communicated.

Users will have total responsibility for the use of their Account. As a result, they will be solely responsible for keeping their User Name and/or Password confidential, which allows access to the Account, and they undertake not to give use of such data to third parties for access, either temporarily or permanently.

In accordance with what was previously indicated, Users must immediately communicate to VENEZIA 1937, through the email address info@venezia1937.it, any unauthorized or illegal use of their Account, including access to their data by unauthorized third parties.

4. SPECIFIC CONDITIONS FOR BOOKING ACTIVITIES, TOURS, AND GUIDED TOURS

Bookings made by Users through the Website are subject to the specific conditions of each activity, tour, or guided tour. 

The User will find the conditions of the services specified in their descriptions on the Website, as well as in the confirmation email that VENEZIA 1937 will send after the booking has been made.

4.1. General conditions applicable to all bookings 

In general, the booking of activities, tours, and guided tours offered by VENEZIA 1937 on the Website is subject to the following conditions:

The dates and times of the activities, tours, and guided tours published on the Website have been established by the Suppliers and do not allow for any modifications. 

It will only be possible to change the date and time of an activity, tour, or guided tour if the User has booked a private service, in which case they must communicate their request through the web contact form, available at shop.venezia1937.it/contatti/. 

In any case, VENEZIA 1937's response will depend on the conditions applied by the Suppliers. 

The User may change the data of their bookings if the conditions of the activity, tour, and/or guided tour permit it. 

To make changes, the User must click on the link in the confirmation email of the booking or within their User Account in the "Bookings" section. 

The advance time for each booking varies depending on the activity, tour, and/or guided tour being booked. 

This information can be obtained by viewing the descriptive card of the activity on the Website. 

VENEZIA 1937 informs that it is not possible to book an activity with less advance time than indicated on the descriptive card of the activity.

To book a private activity, tour, or guided tour, please contact VENEZIA 1937 at the contact form: shop.venezia1937.it/contatti/.

4.2. Specific conditions of the information for the booked activity, tour, and/or guided tour. 

The meeting point, date, time, duration, and all necessary information to carry out the booked activity, tour, and/or guided tour, are indicated on the Website in the descriptive card of each service, as well as in the confirmation email that VENEZIA 1937 will send to the User after the booking has been made.

In the confirmation email, in addition to communicating all necessary information about the booked service, VENEZIA 1937 may send the User a reservation voucher for the booked activity, excursion, and/or guided tour, or VENEZIA 1937 will inform the User of the receipt of a confirmation email of the reservation, which the User can show to the Provider before the start of the activity or at the end of it, based on the conditions established by the Provider.

It is essential that Users be punctual and present themselves at the meeting point on the date and time indicated in the voucher, as all activities, excursions, and guided tours are scheduled to start at a specific time and the starting time cannot be changed.

The duration of activities, excursions, and guided tours published on the Website is of a referential nature and may undergo slight variations, based on the performance of the service or any external factors to the Provider and/or VENEZIA 1937 such as, for example, adverse weather conditions, traffic problems, strikes, etc.

Once at the destination, if Users want to ask for information about the booked service and, in particular, about the meeting point of the activity, excursion, or tour, they can contact the Provider at the telephone number communicated in the voucher sent by VENEZIA 1937 as a confirmation of the reservation.

VENEZIA 1937 informs that the Provider may require presentation of the confirmation reservation voucher before the start of the activity.

VENEZIA 1937 will not assume any responsibility if the User does not present such voucher to the Provider.

SPECIFIC CONDITIONS OF TRANSFER RESERVATIONS Each of the transfer services offered by VENEZIA 1937 on the Website is subject to specific conditions, which Users can consult on the Website within the descriptive card of the chosen transfer (on the Website) or in the email sent by VENEZIA 1937 as a confirmation of the reservation.

Despite what is indicated, Users must take into consideration the following terms:

There are no baggage supplements: 

The prices on the VENEZIA 1937 Website are final and no baggage supplements are applied (only if there is available space in the booked vehicle). 

The price indicated on the Website is for each booked vehicle and includes tolls and tip for the driver. 

If the crew is larger than the capacity of the booked vehicle, a supplement will have to be paid.

Private service: 

The transfer service offered by VENEZIA 1937 is private and therefore, the vehicle can only be used by users who have booked this service. In some destinations, it is possible to choose to share the transfer with other clients optionally with more competitive rates. 

Seating capacity of the vehicle: 

The number of seats indicated on the Website corresponds to the maximum number of people who can travel in the vehicle, plus the driver. It should be taken into consideration that children occupy a seat as adults do. 

Appointment time: 

In all transfers departing from the airport, the User must indicate the landing time of their flight. In transfers departing from a specified location in the destination, the User must only indicate the time they want to be picked up. 

Modification of transfer service: 

The User can modify the transfer service, only if the conditions of the booked service permit it. In this case, the User will be able to make the corresponding modification by accessing a link provided by VENEZIA 1937 in the reservation confirmation email or within the User's Account. 

Contact with driver:

In the reservation confirmation email made by the User, VENEZIA 1937 will provide the name, email, and emergency number of the Provider (or driver) so that the User can contact them in case they cannot find the driver or for any type of problem. Stops along the way: If the Users need to make stops along the way (for example, if the passengers being transported stay in different hotels or if they need to pick up keys to enter an apartment), these stops will have an additional charge, which may vary depending on the city where the ride takes place. Location of destination: If the destination is located outside the city center, the transfer will have an additional charge. 

Changes to agreed route: 

If the User wants to change the agreed route, they may request payment for the new route with an additional charge. The additional cost will be the responsibility of the User.

6.- ECONOMIC CONDITIONS OF RESERVATIONS 

The negotiation of VENEZIA 1937 service reservations will be formalized when the User has completed and accepted the reservation form for the activity or transfer and it has been confirmed after the reservation process and correct payment execution.

The prices will be those indicated by VENEZIA 1937 at the time of making the reservation for the activity or transfer chosen by the User. 

All services are immediate confirmation and will be paid at the time of reservation, by credit or debit card (Visa or Mastercard) or PayPal.

In general, VENICE 1937 performs the full charge on the Website for the activity, tour, guided tour, and/or transfer booked by the User. Nevertheless, there are services whose Providers allow the User to pay a portion of the cost of the service at the time of booking and to pay the remaining amount of the total amount on the day of the activity, tour, guided tour, or transfer. 

This will depend on the specific conditions of each Provider.These prices are expressed in Euros (€), Dollars ($), British Pounds (£), Mexican Pesos ($), Argentine Pesos ($), Peruvian Sol (S/), or Brazilian Real (R$), including taxes; the total amount will be indicated at the time of confirmation of the service agreement.In general, VENICE 1937 will not apply discounts for its services, unless established in the conditions of the corresponding activity, tour, guided tour, and/or transfer.After making the booking, the User will receive an email with a receipt attached, as confirmation of payment for the booked service. 

This receipt does not equate to an invoice issued for payment of the service. Upon completion of the booking process on the Website, the User can request the issuance and sending of the invoice.

The User can download from the Website the documents related to the booking of the services offered by VENICE 1937. 

In some cases, the necessary documentation to carry out the tour or activity will be sent via email to the User by the service provider. 

In the event that the booking is canceled, in accordance with what is indicated in section 7 of these General Terms and Conditions, VENICE 1937 will issue the appropriate rectifying documents for the User.In the event that the service is contracted with the Provider and the performance of the booked services takes place outside of Spanish territory, VENICE 1937 will issue a purchase receipt and the User can request the Providers to issue the invoice.

Any illegal charges on the credit card used for the purchase must be communicated to VENICE 1937 through the contact form on the website: www.venezia1937.it or www.shop.venezia1937.it, so that VENICE 1937 can promptly carry out the appropriate actions.

Booked activities with actions or transactions that appear fraudulent can be canceled by VENICE 1937.

7.- CANCELLATION POLICY 

Save for the rights of the User in matters of cancellation of tour packages subject to what is provided for in Decree Law 1/2007 of November 16 (Real Decree Legislative 1/2007, of November 16), with which the Unified Text on the Law for the Protection of Consumers and Users and other complementary laws is approved (Unified Text of the General Law for the Defense of Consumers and Users and other complementary laws), hereinafter "Law for the Protection of Consumers and Users", each of the services offered by VENICE 1937 on the Website (activities, tours, guided tours, and/or transfers) may be cancelled by the User in accordance with the conditions specified in the corresponding section on the Website.

Each of the services advertised by VENEZIA 1937 on the website (activities, excursions, guided tours, and transfers) has a specific cancellation policy, which each user can consult within the activity's descriptive tab on the website, and also in the confirmation email sent by VENEZIA 1937 when the reservation is made.Each service will have its own cancellation conditions, which will establish the deadline for cancellation and whether any penalty fees will apply.

In case the provider is not available for the reserved date, the user will be informed and offered an alternative date and time when possible. If the user does not respond within the deadline set by the provider or if they refuse the alternative offered, the reservation will be canceled and the reservation amount will be immediately refunded to the user. 

In any case, VENEZIA 1937 will issue the appropriate supporting documentation.

IN ACCORDANCE WITH THE ABOVE AND BY ACCEPTING THESE TERMS OF USE, USERS DECLARE THAT THEY HAVE READ AND ACCEPTED THIS CANCELLATION POLICY. THEY FURTHER DECLARE THAT THEY ACCEPT THE CANCELLATION CONDITIONS OF THE ACTIVITY, EXCURSION, GUIDED TOUR, AND/OR TRANSFER RESERVED ON THE WEBSITE.

BEHAVIOR ON THE WEBSITE 

Users undertake to have a lawful, diligent, honest, and correct behavior with the information and contents they access on the website, according to the principles of good faith and respecting at all times the current legality and the Terms of Use. 

In particular, but without limitations, users shall not:

i. Register or communicate data that is not truthful, accurate, complete and/or updated, access the website using the name, identification data or password of other users, or using the identity of another person. ii. Use the website for fraudulent purposes or related to criminal offenses or illegal activities of any kind. iii. Introduce or spread computer viruses that may produce unauthorized alterations of the contents or integrated systems of the website. iv. Create an account or use the website to use or reuse illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of copyrights, registered trademarks, confidentiality, privacy, or any other rights, or that is censurable and harmful to third parties. v. Download, send or distribute in any way the contents or applications in a manner not in accordance with the current legislation and infringing any type of civil rights. 

VENEZIA 1937 reserves the right to refuse access to the website or to delete accounts in the case of incorrect use of the website, as established in this clause.

OPINIONS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Users who have booked activities, tours, guided tours and/or transfers from VENEZIA 1937 may post their opinions and evaluations on the website.VENEZIA 1937 will send an email to the user, once the activity is complete, to allow them to evaluate their experience and the service offered by VENEZIA 1937.

Once VENEZIA 1937 receives the user's opinion and evaluation, it will review it and publish it as soon as possible on the website.In any case, VENEZIA 1937 will only publish users' opinions if the content is not illegal, obscene, abusive, threatening, defamatory, violates the privacy of others, or is censor-able by others, and if their content does not contain advertisements or links to other websites, and if their opinion does not correspond to the service being evaluated.

VENEZIA 1937 reserves the right not to publish opinions whose content may include the following expressions: i. Discriminatory expressions: No discriminatory expressions towards an individual that violate the right to honor, personal and family privacy, one's own image, and the dignity of the person will be allowed. Any type of discriminatory publication based on race, gender, religion, opinion, nationality, disability or any other personal or social circumstance is prohibited. ii. Illegal activities: Content that promotes illegal activities or content that is obscene or defamatory is not allowed. iii. Violence: It is forbidden for opinions to contain expressions that promote violence and/or include, without any limitation, sexual violence or violence against animals and people. iv. Degrading content: Threatening, degrading or promoting violence against a person or a particular group of individuals in any manner is not allowed.Communication between VENEZIA 1937 and users will take place via email with a return receipt or any other means attesting to the receipt and content of the communication.i. Communications for VENEZIA 1937 must be sent to: info@venezia1937.it or shop.venezia1937.it/contacts/. Communications for users: will be sent to the email address of the registered account.
EXCLUSION OF LIABILITY
With the exception of the liability related to tour packages subject to the provisions of the "Law for the Protection of Consumers and Users", VENEZIA 1937 states, for informational purposes and not limited, that it will not be responsible for the following circumstances:

i. Of cancellations made by the User outside of the cancellation deadline. VENEZIA 1937 will not be responsible for the refund of the amount to the Users, when the cancellation terms specified by the cancellation policy applied for each service have not been respected. ii. Of the delays and mistakes made by the Users in reaching the meeting point of the activity, excursion, guided tour and/or booked transfer. VENEZIA 1937 will not assume any responsibility if the User loses the activity or transfer due to lack of punctuality and/or not arriving at the communicated meeting point. iii. In case the Provider denies the User access to the corresponding activity, excursion and/or guided tour, when the User does not have the printed or digitally downloaded voucher on their mobile phone (as requested by the Provider). iv. Of damages and theft that harm the User and their property during the activity, excursion or guided tour and/or during the journey of the booked transfer service. v. Of injuries, damages and accidents suffered by the User during the activity, excursion, guided tour and/or private transfer, as well as the injuries, damages and accidents suffered by the User before the service, preventing its realization. vi. Of all cases where the vehicle booked for the transfer does not arrive at the meeting point, when the information provided by the User about the times and meeting point is incorrect. vii. Of the loss of flights, trains, buses or any other means of transport, as a result of not requesting the transfer service with the recommended advance from VENEZIA 1937. 

The User is the only responsible for the information on the departure time of their flight/train/bus and to request the pick-up service with sufficient time. viii. Of the weather conditions in which the Provider will not be able to carry out the activities, excursions and guided tours booked by the Users. In none of these cases will VENEZIA 1937 be responsible for such circumstances and therefore the service will be considered to have been correctly carried out. ix. Of the quality and suitability of the service booked by the User. x. In cases where the activities, excursions or guided tours took place following the points of interest indicated, although the duration has undergone a slight variation, for any factor outside the Provider and/or VENEZIA 1937. 

In this situation, it will be established that the service has been correctly carried out. xi. Of the requests and claims relating to the service booked by the User, which must be handled by the Service Provider; VENEZIA 1937 may collaborate with the User to meet their requests.In case the User books the services directly with the Provider, VENEZIA 1937 will not be responsible:

xii. Compliance with any type of tax obligation and payments related to the Provider's service. VENEZIA 1937 exempts itself from any type of tax liability for the services provided by the Provider.VENEZIA 1937 does not provide any warranty and is exempt from liability for damages and losses of any kind arising from access and use of the content or website. By way of illustration and not limitation, VENEZIA 1937 is not responsible for the following circumstances:

xiii. Lack of availability, management, and proper functioning of the Website and/or its services and contents, as well as damages and losses of any kind caused by the lack of availability or continuity of the Website's operation. XIV. All technical problems caused by third parties or force majeure, which prevent proper functioning of the Website. 

xv. Cases of force majeure, such as technical problems or interruption of services or use of the Website, as a result of the blocking of the Internet network, actions or omissions of third parties or any other cause or circumstances beyond the control of VENEZIA 1937, which prevent normal use of the Website. 

xvi. Illegal, negligent, fraudulent, or contrary to the terms of these General Conditions of Use or good faith use of the Website by Users. VENEZIA 1937 reserves the right to take legal action against Users as a result of the aforementioned circumstances and, in general, for violating these General Conditions of Use.In the case of tourist packages offered by VENEZIA 1937 and subject to what is established by the "Law for the Protection of Consumers and Users", if, after selecting and purchasing a tourist package with another company, the User books additional travel services with VENEZIA 1937, they will not enjoy the rights applicable to tourist packages under the consolidated version of the "Law for the Protection of Consumers and Users".

Therefore, VENEZIA 1937 will not be responsible for the correct delivery of these additional travel services. In the event of any inconvenience, the User must contact the provider responsible for providing the service.However, if the User books additional travel services within the same visit to the VENEZIA 1937 Website, these services will be considered linked travel services.

In case of any inconvenience, the User must contact the service provider responsible for delivering the service.However, if the User books additional travel services during the same visit to the VENEZIA 1937 website, these services will be considered as related travel services. In this case, in accordance with the provisions of EU law, VENEZIA 1937 has taken out a protection guarantee that provides for the reimbursement by VENEZIA 1937 of all payments received in the event that the services purchased are not provided due to insolvency by VENEZIA 1937. 

We remind Users that no reimbursement will be made in case of insolvency on the part of the service provider responsible for delivering the service.If the User is denied certain services due to the insolvency of VENEZIA 1937, the User can contact this entity or, in appropriate cases, the competent authority.

Intellectual Property 11.1. 

Industrial Intellectual Property of the VENEZIA 1937 website All rights over the content, design and source code of this website, especially but not limited to, all rights over the photographs, images, texts, logos, designs, trademarks, trade names, data included in the website and any other intellectual and industrial property rights are owned by VENEZIA 1937 or third parties, who have expressly authorized VENEZIA 1937 for their use in the website.

As stated and in accordance with the Spanish legislation in force, with the "Real Decreto Legislativo" 1/1996, of April 12, for which the text of the "Ley de Propiedad Intelectual" (hereinafter "Ley de Propiedad Intelectual") was approved, as well as Law 17/2001 of December 7 of "Marcas y la legislación complementaria en materia de propiedad intelectual e industrial", the reproduction, transmission, use, translation, distribution, public communication, making available the whole or part of the contents of the website, on any support and by any technical means, is expressly prohibited without prior written authorization granted by VENEZIA 1937.

VENEZIA 1937 does not grant any license or authorization of any kind on the intellectual and industrial property rights or any other rights on the website, and in no case does the access and navigation of the Users represent a waiver, transmission, license or total or partial transfer of these rights by VENEZIA 1937.

Any unauthorized use by the User of these contents will be considered a serious violation of the intellectual or industrial property rights and will incur the legal consequences established by law.

11.2. Intellectual Property of User Opinions Published on the Website. 

Since the website allows the publication of opinions, users grant VENEZIA 1937 a universal, unrestricted, and free license for the use, distribution, public communication, adaptation, and reproduction of these opinions. Through this license, VENEZIA 1937 can transform, adapt, and ultimately use users' opinions for advertising and promotional purposes on VENEZIA 1937's websites and social networks.
MODIFICATIONS VENEZIA 1937 reserves the right to make any changes it deems appropriate to these General Terms and Conditions, which will be communicated to users in advance. 

These changes will be valid from the moment they are published on the website.

CLAUSE OF PROTECTION 

All clauses of these General Terms and Conditions must be interpreted independently and autonomously, and the rest of the clauses shall not be involved in the event that one of them is declared null by a court decision or specific legal decision. The clause or clauses will be replaced as necessary, preserving the purposes of the General Terms and Conditions.

COMPETENT FORUM AND APPLICABLE LAW 

These General Terms and Conditions are governed by Spanish law. In the event of a dispute regarding the interpretation, execution, or validity of these General Terms and Conditions, the issue shall be under the jurisdiction of the courts and tribunals.

Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and the Council of Ministers of 21 May 2013 on consumer dispute resolution, VENEZIA 1937 informs that in the event of a dispute, European Union resident users may access the "Online Dispute Resolution Platform" (ODR) created by the European Union, through which they may attempt to resolve disputes arising from the services provided by VENEZIA 1937 out of court.

To access the "Online Dispute Resolution Platform", click on the following link: http://ec.europa.eu/consumers/odr/.

VENEZIA 1937 informs the user that they have a complaint form, with which they can express their dissatisfaction with the services provided by VENEZIA 1937.